Helen Snooks is Professor of Health Services Research in the Medical School at Swansea University. She leads the Patient and Population Health research theme within the School and is also seconded for one and half days a week to the National Institute for Health Research Evaluation, Trials and Studies Coordinating Centre (NETSCC) at University of Southampton as Health Technology Assessment Journal Editor and Senior Scientific Advisor. Helen has led the Trials Unit in Swansea to full registration with the UKCRN, retains a strong interest in experimental evaluation methods and has a strong record of grant capture at £30 million. Her main research interests and expertise lie in the fields of Emergency Pre-hospital and Unscheduled Care, Primary Care, and research support. In these areas, the focus of her work is to plan, design and carry out evaluations of health technologies and new models of service delivery which often involve changing roles and working across boundaries between service providers. The research is applied, pragmatic and leads to change and impact in the real world of policy and practice. Helen actively encourages and supports public and patient involvement in her research to enhance relevance, accountability and quality. Her work is strongly patient-focused and collaborative, and uses mixed methods to achieve study aims.