Purpose of the post
The UK Health Data Research Alliance Delivery Manager will be a key member of HDR UK, working with the DIH Programme team to lead the day-to-day management of all Alliance activities. The role will be integral to managing and delivering the Alliance work programme and supporting its growth and development, working in partnership with Alliance members and stakeholders from the user community as well as regulators and funders. The Alliance Delivery Manager will have responsibility for ensuring uptake and dissemination of the learning from the workstreams.
- You will ensure delivering public benefit and the voice of patients, the public and health and care practitioners is at the heart of all Alliance activities.
- You will lead the co-ordination of Alliance’s work programme, working closely with the chair/leads of the delivery sub-groups to ensure that delivery is on track and identify mitigating actions where necessary.
- You will work in close collaboration with Alliance members and the rest of the DIH programme team to identify and ensure that resources are in place to deliver the Alliance’s priorities.
- You will run the performance management process for the Alliance, capturing data on Alliance activities, reporting to the Alliance board and putting in place actions to increase impact.
- You will plan the Alliance board activities, including coordinating reporting across the workstreams, preparation of papers and supporting the Chair
- You will plan and coordinate annual review of the Alliance’s priorities, and interim learnings from programme activities, sharing information with team members and Alliance board members transparently.
- You will act as the primary point of contact for Alliance member organisations.
- You will manage external partners to deliver on specific contracts
- You will be willing and able to work across different elements of DIH programme as need arises, always ensuring join up between Gateway, Hubs and Alliance.
- You will use your knowledge of multiple project methodologies to deliver solution-oriented approaches.
- You will develop lasting relationships with the key stakeholders that foster efficient and collaborative ways of working across the whole of the Alliance.
- You will respond to challenges and opportunities with optimism and respect, seeking to identify the cause, rather than focussing on immediate issues. You will think ahead and actively manage risks, anticipating issues and proposing solutions.
- You will display flexibility to adjust plans as necessary. You will be content managing ambiguity, provide clarity and support others through change.
- You will be responsible and accountable to the Partnership Director for the successful delivery of Alliance’s work programme, increasing engagement across Alliance members, and growing the number of active Alliance members.
Planning and organising
This full-time post is part of a small central team that leads and manages the UK Health Data Research Alliance, working closely with Alliance members, Health Data Research Hubs, Innovation Gateway technology teams and other stakeholders. The Alliance Delivery Manager will be responsible for independently managing Alliance work programme, aligned to the overall strategy, objectives and values of UK Health Data Research Alliance. This will require significant planning, organisational and partnership skills to ensure the Alliance workplan has its desired impact and is delivered within time and budget. At the same time, the post holder will require a flexible approach to work to fast-paced and changing demands on the team and based on external changes. The post holder will be expected to travel regularly throughout the UK therefore time management will be important.
The Alliance Delivery Manager will be required to work across many different organisations, engaging with senior leaders across these groups. This will require the ability to understand and navigate sensitive areas and diverse political environments. The post-holder should be able to motivate others to deliver on their behalf, in the absence of direct management responsibilities.
The Alliance Delivery Manager will be expected to use problem solving skills to respond to diverse demands. The post holder will operate with significant independence and will require confidence in dealing with enquiries and challenges that arise across the Alliance work programme, requiring problem solving and decision-making skills. The post holder will make an effective judgement on when to escalate issues to senior colleagues’ attention and with what urgency.
The post-holder will make all day-to-day operational decisions for their own workload and on behalf of the Alliance, where required. With support from the Partnership Director, the Alliance Delivery Manager will identify, initiate and develop opportunities for collaborative working with Alliance members across the UK and with relevant national and international partners and organisations.
HDR UK is dedicated to continuous improvement through our quality management system and demonstrated by our commitment to achieve ISO 9001 certification. The post-holder will review, analyse, identify and implement opportunities for quality improvement within their remit and as part of the wider team through our strategy development and internal audit processes. Close relationships with the Alliance members will be essential and the post-holder will be required to trouble-shoot specific delivery challenges, as well as identifying opportunities to develop more systematic approaches to facilitate the smooth running of the Alliance and its growth.
The post holder will build and maintain effective working relationships across the Alliance, members of the central HDR UK office and with other key stakeholders. The Alliance Delivery Manager will have close working relationships with the HDR UK Partnership Director and DIH Programme Director, the Chief Technology Officer, Chief Clinical Data Officer and the Director of Communications & Engagement.
Knowledge, skills and experience
- Expertise in delivering complex projects with multiple components and many collaborating organisations in a fast-paced environment
- Expertise required to break down long-term strategies into deliverable component parts
- Expertise in running several projects at once, to similar timeframes with conflicting priorities
- Experience of defining and documenting requirements with dependencies across multiple stakeholders
- Experience of navigating ambiguity, championing change and providing clarity, with the ability to bring simplicity to complex processes
- Experience of building collaborative teams across multiple organisations
- Expertise in developing creative solutions to challenging problems
- Experience of working directly with senior managers, working with humility and confidence
- Experience with quality management principles and processes
- Minimum of 6 years’ project management experience, across increasing complex projects with working knowledge of a range of specific project management tools and improvement methodologies.
- Experience in a technical environment, working with complex data
- Experience in UK healthcare or life sciences sector and an understanding of the organizational and political environment
- Flexible problem solver with the ability to provide additional capacity across a wide range of topics.
- Excellent organisational skills and the ability to work accurately with attention to detail
- Ability to manage complex issues under time pressure
- Ability to be pragmatic, flexible and adaptable
- Excellent interpersonal skills and ability to handle sensitive issues positively
- Excellent written and verbal communication skills with the ability to influence effectively and confidently with people at all levels
- Ability to build relationships, using networking skills to engage with stakeholders within and outside the Alliance.
- Ability to see the broader perspective and how it affects the programme
- Ability to apply management principles and processes and effectively manage risk
- Ability to work autonomously and make decisions without supervision
- An understanding of research and innovation within life sciences
- Experience of Information Governance processes and requirements
- Experience of data curation and improving data quality
- Experience of public and patient engagement and involvement in research, audit or service improvement.
- An understanding of healthcare data standards