This invitation to tender seeks a supplier (‘Supplier’) to work with Health Data Research UK (HDR UK) to conduct initial market research on the sectors and audiences for our infrastructure services.

This includes:

  • Audience mapping of our existing and potential service users
  • Conducting interviews/survey with users to test how well the infrastructure is meeting needs

The HDR UK infrastructure

The HDR UK infrastructure enables open collaborative health data science at scale, and consists of the UK Alliance, Hubs and Gateway:

  1. UK Health Data Research Alliance – an Alliance of data suppliers committed to making an unprecedented breadth and depth of data available for research and innovation purposes.
  2. Health Data Research Hubs – making data available, curating data, and providing expert research services. The Hubs will be centres of expertise to get from data to insight and the location to collaborate and co-create.
  3. Health Data Research Innovation Gateway – providing discovery, accessibility, security and interoperability to surface data, support linkage, and enable health data science safely and efficiently.

The HDR UK infrastructure team, under the leadership of the Chief Executive, Chief Technology Officer, Alliance Executive Director, Hub and Improvement Executive Director, and Engagement and Insights Executive Director are responsible for delivering this infrastructure strategy.

Our Requirements

The Supplier will be able to provide the expertise and skills to conduct initial market research to enable a better understanding of who the infrastructure service users are, could be, and whether we are currently meeting their need.

  • Audience mapping of our existing and potential service users
  • Conducting interviews/survey with users to test how well the infrastructure is meeting needs

We anticipate that this will be one individual or a small team who will work closely with us to achieve the following deliverables by no later than 19 November 2021

  • A spreadsheet of current and potential users of our infrastructure services. This would include data on sector (e.g. NHS, academia, charity, industry type), organisation and job role
  • A detailed report that tells us what job each of these users wants to be done and how well the infrastructure services are delivering this. This will be based on a survey with ~300 users and ~30 interviews
  • Present the findings to the Infrastructure Team

The supplier will be provided with HDR UK’s existing insights (interview notes, user feedback, data from Gateway use etc) and our early work on Target Customer Experience, which outlined personas of potential users.

Full details including how to apply